1. Acceptance of these Terms
These Terms of Service ("Terms") govern your access to and use of the website, platforms, applications, and services operated by ASO Ltd. ("ASO", "we", "us", or "our"). By accessing our website, registering for an account, placing an order, or using any ASO service, you agree to be bound by these Terms. If you do not agree, do not use our services.
2. About ASO Ltd.
ASO Ltd. is a société à responsabilité limitée (SARL) incorporated under the laws of Cameroon, headquartered in Bonamoussadi, Douala, Cameroon (RCCM: CM-DLA-02-2026-B13-00308).
3. Description of Services
ASO operates two distinct lines of business under one company:
- IT Infrastructure Services: managed IT services, software and platform development, IT infrastructure monitoring, AI and automation tools, and related technology services for businesses ("Business Services").
- ASO Delivery: a consumer-facing food ordering and delivery platform connecting customers, restaurants, and independent riders ("Delivery Services").
4. Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account or enter into an agreement with ASO. By using our services, you represent that you meet this requirement and that all information you provide is accurate and current.
5. Accounts
Certain services require an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at support@asoltd.info if you suspect unauthorized use of your account.
6. Acceptable Use
You agree not to use ASO services to:
- Violate any applicable law or regulation
- Infringe the intellectual property or privacy rights of any third party
- Transmit malicious code, attempt unauthorized access, or interfere with the operation of our systems
- Place fraudulent orders or submit false information to riders, restaurants, or business clients
- Harass, threaten, or abuse any rider, restaurant partner, employee, or other user
7. Payments
ASO supports payment via MTN Mobile Money, Orange Money, and other payment methods made available on our platforms. ASO Ltd. is not a licensed bank or financial institution. Our payment features are technology enablement, coordination, and reporting tools operated alongside licensed third-party payment providers. All payment disputes related to the underlying transfer of funds are subject to the terms of the relevant mobile money operator or payment provider, in addition to these Terms.
8. Additional Terms for Delivery Services
For orders placed through ASO Delivery:
- ASO is a technology platform connecting customers, restaurant partners, and independent riders. ASO is not a regulated transportation company and does not prepare, own, or control the food sold by restaurant partners.
- Estimated delivery times are estimates only and are not guaranteed.
- Restaurant partners are solely responsible for the quality, safety, pricing, and accuracy of the items they list.
- Riders providing delivery services through the ASO platform operate as independent contractors and are not employees of ASO Ltd.
- Orders are paid for in advance by Mobile Money. You may cancel an order in the app up until the restaurant begins preparing it; after that the food is already being made and cancellation is no longer available in the app.
- A restaurant may reject an order it cannot fulfil, for example when it is closed or an item is unavailable. You will be told the reason and your payment will be refunded.
- Where an order is cancelled after payment, a refund request is opened automatically. You may also request a refund from the order screen if something went wrong with a completed order. Refunds are reviewed by a person rather than granted automatically, and approved refunds are returned to the Mobile Money number that paid.
- Riders may photograph a completed delivery as evidence that it took place. These photographs are stored privately and are visible only to the restaurant that sold the order and to ASO staff handling a dispute. They are never shown to other customers.
- You are responsible for providing an address a rider can find and for remaining reachable on the phone number registered to your account. Where nobody can be reached at delivery, the rider will wait a reasonable time and may then return the order, which does not automatically entitle you to a refund.
9. Additional Terms for Business Services
IT Infrastructure Services, software development, and related Business Services provided to corporate clients are governed by these Terms together with any signed service agreement, statement of work, or service level agreement ("SLA") between ASO and the client. Where a signed agreement conflicts with these Terms, the signed agreement controls for that engagement.
10. Intellectual Property
All content, trademarks, logos, software, and technology made available through ASO services, excluding content owned by restaurant partners or business clients, are the property of ASO Ltd. or its licensors. You may not copy, modify, distribute, or create derivative works from our platforms without prior written consent.
11. Service Availability
ASO works to keep its platforms available and reliable but does not guarantee uninterrupted or error-free service outside of the specific uptime commitments stated in a signed SLA with a Business Services client. Services are provided on an "as is" and "as available" basis for all other users.
12. Limitation of Liability
To the maximum extent permitted by applicable law, ASO Ltd. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to loss of profits, data, or business opportunity. Nothing in these Terms limits liability that cannot be excluded under Cameroonian law.
13. Termination
ASO may suspend or terminate your access to our services at any time if you violate these Terms. You may stop using our services at any time. Sections of these Terms that by their nature should survive termination, including intellectual property and limitation of liability, will continue to apply.
14. Changes to These Terms
We may update these Terms from time to time. Material changes will be reflected by an updated "Last updated" date on this page. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.
15. Governing Law and Disputes
These Terms are governed by the laws of the Republic of Cameroon and, where applicable, the Uniform Acts of the Organisation pour l’Harmonisation en Afrique du Droit des Affaires (OHADA). Any dispute arising from these Terms shall first be addressed through good faith negotiation, and failing resolution, shall be submitted to the competent courts of Douala, Cameroon.
16. Contact
Questions about these Terms can be sent to support@asoltd.info.